Support Center

TROUBLESHOOTING THE APP

Last Updated: Jan 25, 2017 12:03PM PST
If the app is unable to "send the treatment" to your nearby ZIIP, please follow these steps: 
 
  1. close the ZIIP app down by double clicking the home button and swiping the app away
  2. In your iPhone/iPad's settings turn bluetooth off, and then on again
  3. Open the ZIIP app and try again to download a treatment

You may have to repeat steps 1, 2, and 3 two to three more times, but it should work after that. If your app is still not connecting to your ZIIP after you've run through these steps several times, please contact support@ziipbeauty.com

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453d80899c619377364e2322ddc77a86@ziipbeauty.desk-mail.com
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